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Sending mail to someone with protected identity
The Swedish Tax Agency forwards mail through a postal operator to individuals with protected Population Register data or confidentiality marking. This means you can send mail to someone with protected identity even though you don’t have their address.
The Swedish Tax Agency can only track mail sent by registered delivery. We do not save the details of unregistered mail that we forward, and cannot therefore respond to questions about it.
How to prepare mail to someone with protection
If you know the recipient's address, send your mail to them directly in the normal way. If you’re uncertain of their address, you should use the Swedish Tax Agency's mail-forwarding service instead.
If you don’t know the recipient’s address
Sending a letter: here’s what to do
- Put the letter in an envelope.
- Seal the envelope and write the recipient’s personal identity number on it.
- Write your own address on the back of the envelope.
- Put the envelope in an outer envelope.
- Send the stamped outer envelope to the Swedish Tax Agency’s mail-forwarding address:
Skatteverket
Box 2820
403 20 Göteborg
You can send multiple letters together in the same outer envelope.
Sending a letter by registered delivery
If you want to send a letter by registered delivery to someone with protected identity, you must put the letter in an outer envelope. You then send the outer envelope by registered delivery to the Swedish Tax Agency's mail-forwarding address. You cannot send multiple letters in the same outer envelope. You must send each registered letter individually.
Sending a letter: here’s what to do
- Put the letter for forwarding in an envelope.
- Seal the envelope and write the recipient’s personal identity number on it.
- Write your own address on the back of the envelope.
- Put the envelope in an outer envelope, and send it by registered delivery to the Swedish Tax Agency’s mail-forwarding address:
Skatteverket
Box 2820
403 20 Göteborg
Mail sent to children
A child must have valid ID in order to sign for and collect mail sent by registered delivery. Otherwise, their letter or package will be returned to the Swedish Tax Agency.
Personal delivery
If you would like registered mail to be sent by our additional personal delivery service, write “personal delivery” on the inner envelope, next to the personal identity number. Registered mail sent by personal delivery can only be collected by the recipient – not by an individual with power of attorney or by a messenger.
The Swedish Tax Agency cannot provide any additional services, such as receipt confirmation or proof of receipt, in connection with mail that we forward.
Sending packages
The Swedish Tax Agency can forward packages weighing up to 20 kg. The maximum length plus girth is 2.5 metres. The maximum length is 1 metre. If a package exceeds the size or weight limit, the Swedish Tax Agency will not be able to forward it. We will return it to you. A package might also be returned to you for other reasons.
Here´s what to do:
- Write the recipient’s personal identity number on the sealed package.
- Write your own address on it.
- Wrap the package in an additional layer of outer packaging material, then send it to the Swedish Tax Agency's mail-forwarding address:
Skatteverket
Box 2820
403 20 Göteborg
Services that we do not provide
The Swedish Tax Agency does not provide the following services:
- Home delivery of valuable items.
- Extra services such as payment on delivery, proof of receipt and receipt confirmation, or proof of identity using Swedish eID such as BankID.
Sending mail to someone with protected identity
Sending a letter to a property owner with protected identity
If you want to send mail to a property owner with protected identity, you must write the property designation and municipality, instead of the personal identity number, on the envelope.
Sending mail to business owners with protected identity
If you want to send mail to a business owner with protected identity, and you don’t know their personal identity number, you can write the business’s corporate identity number on the envelope instead.
Sending mail to someone with a coordination number who has protected identity
Our mail forwarding service works in the same way for recipients with protected identity who have a coordination number rather than a personal identity number.
What happens if mail is not delivered?
If a letter or package cannot be delivered to the recipient, it will be returned to the Swedish Tax Agency. We will then return it to the sender and explain why.
The Swedish Tax Agency can only track mail sent by registered delivery. We do not save the details of unregistered mail that we forward, and cannot therefore respond to questions about it.
Some common reasons for mail to be returned to the sender
- The recipient's personal identity number is missing or incorrect.
- The recipient’s current address is not available.
- The letter or package could not be delivered.
- The recipient no longer has protected identity.
The safest and fastest way to send mail is digitally
Individuals with protected identity often use a postal address that’s different from their home address, so deliveries can take longer to reach them. To ensure secure and reliable delivery, it’s best to use a digital service if possible.
Any questions?
You are welcome to call us between 12.00 and 15.00 on business days (Monday to Friday, except public holidays).
We can answer questions about sending mail to someone with protected identity, and what you need to consider to ensure that mail delivery works for those with protected identity.
We can also follow up on, and confirm the status of, registered letters or packages that have been sent to the Swedish Tax Agency for forwarding.