It normally takes about two weeks before the ID card is ready. If something in your application needs to be investigated further, it can take more time.
When your card is ready you will receive a message from Skatteverket by post or by SMS. The message will say that your ID card is ready to be collected at the service office. You will need to collect your ID card in person.
If you applied for an ID card before 1 September 2017, you must bring the notification letter with you when you collect the card. The notification letter consists of two parts: the notification message and a letter containing a PIN code and a PUK code. You shall not bring these codes with you when you collect your ID card. Never store the codes together with your ID card. The codes shall be stored like other valuable items.
This is what the notification letter from the Tax Agency looks like:
If you applied for an ID card after 1 September 2017 please bring the Acknowledgement of Application for an ID card with e-ID, which you received when you applied for the ID card.
This is what the Acknowledgement which you received when applying for an ID card looks like:
If you cannot collect your ID card within two months, you will need to contact Skatteverket.
You will also receive a letter with a PIN code and a PUK code for your e-ID which is carried by your new ID card. You shall not bring these codes when you collect your ID card. The codes shall be stored like other valuable items.
This is what a PIN and PUK letter looks like:
If you are wondering why you have not received a letter, call the Tax Information line. They will be able to explain why it is taking a long time.
Remember to always register your new address with the Tax Agency if you move.
The ID card is valid for five years (if it has not been blocked before this time, for example if it is stolen). Remember to apply for a new ID card in good time before the current card expires.
It is important that the ID card contains the correct personal details, i.e. the details that we have on our population register. If you change your personal details, you must apply for a new ID card. The Tax Agency does not send any reminders.